Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, you may return it back to us a no extra charge as long as it falls under this terms
Product(s) may be returned within 30 days of the order’s delivery date. A Return Merchandise Authorization (“RMA”) must be requested prior sending product(s) back. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original box in its original condition, without Postal labels. Customers are responsible for shipping costs unless the product is defective or an error has occurred on our side. Shipping fees are not refundable. The refund will be made to your form of payment within 3 business days of the reception of the item at the COUTUREPOINT returns location. It may take up to 30 days to be visible on your credit card statement. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received that do not comply with the above may be denied at the discretion of COUTUREPOINT
A Return Merchandise Authorization (“RMA”) must be requested prior sending product back. RMA can be requested through online form. Form can be found by clicking this (“Link”)
Once you successfully submitted online RMA form you may send item(s) back to COUTUREPOINT
Please send returns to:
